Cancellation policy


Pavone Coffee Purchase Options & Cancellation Policy

Effective Date: July 2026

Some products in our store may be offered through special purchase options such as Subscriptions, Pre-Orders, or Try Before You Buy. This policy explains how these options work and how you can modify or cancel them.

Subscriptions

Subscription orders provide regular, automatic deliveries of your chosen coffee products based on the frequency and duration you select at checkout (e.g., monthly, bi-monthly, etc.).

  • Your payment information is stored securely.
  • You will be charged for each delivery according to the subscription schedule, unless you choose to pay in full upfront.
  • Some subscriptions auto-renew at the end of the term. You can cancel at any time to prevent future charges.

To manage, pause, or cancel your subscription:

  1. Click the link in your order confirmation email.
  2. Log into your account and go to your orders.
  3. Make changes directly from there.

You can cancel or modify your subscription at any time before the next billing cycle. See our Return & Refund Policy for details on returns and refunds for subscription deliveries.

Pre-Orders

Pre-order items are products that are currently out of stock or not yet available. When you place a pre-order:

  • We may collect no payment, a partial deposit, or the full amount at checkout.
  • Your payment method is stored securely.
  • We will charge the full (or remaining) amount when the product is ready to ship.

Cancellation of Pre-Orders:

  • You may cancel a pre-order before it has been fulfilled/shipped.
  • Once the order has been fulfilled and shipped, it cannot be cancelled. You may request a return or refund in accordance with our Return & Refund Policy.

Try Before You Buy

For select items offered as “Try Before You Buy”:

  • We will authorize your payment method at checkout but will not charge it immediately.
  • You will have a specified period (stated at checkout) to try the product.
  • If you decide to keep the item, no further action is needed — your payment method will be charged the full amount after the trial period ends.
  • If you wish to return the item, you must do so before the trial period expires in accordance with our Return & Refund Policy. Failure to return the item within the trial window will result in the full charge.

General Notes

  • All special purchase options are subject to our standard Return & Refund Policy and Terms of Service.
  • Due to the perishable nature of coffee and our partnership with roasting.app (Roastify), certain restrictions apply — particularly for opened or shipped products.
  • To cancel or make changes, we recommend acting as early as possible. Contact us at info@pavonecoffee.com if you need assistance.

If you have any questions about subscriptions, pre-orders, or try-before-you-buy options, please reach out to us at info@pavonecoffee.com.

Thank you for shopping with Pavone Coffee!