Shipping policy
Pavone Coffee Shipping Policy
Effective Date: July 2026
At Pavone Coffee, we partner with roasting.app (Roastify) to roast and ship your coffee fresh. We strive to get your order to you as quickly as possible while maintaining the highest quality.
Processing Times
- Orders are typically processed within 1–3 business days after payment confirmation.
- During peak periods or for pre-order items, processing may take longer. You will receive an email notification once your order ships.
Shipping Methods & Delivery Estimates
We offer the following shipping options (rates calculated at checkout based on weight, destination, and carrier):
| Shipping Option | Estimated Delivery Time | Notes |
|---|---|---|
| Standard Shipping | 3–7 business days | Most economical option |
| Expedited Shipping | 2–4 business days | Available in select regions |
| Express / Priority | 1–3 business days | For urgent orders |
- Delivery times are estimates only and are not guaranteed.
- Once your order is handed over to the carrier, we have no control over delivery speed.
Shipping Costs
- Shipping rates are calculated at checkout based on your location, order weight, and selected shipping method.
- Free shipping may be available for qualifying orders (promotions will be clearly stated at checkout).
- Taxes, duties, and customs fees for international orders are the responsibility of the customer.
Order Tracking
You will receive a shipping confirmation email with tracking information once your order ships. You can track your package directly through the carrier’s website.
International Shipping
We ship to select international destinations. International orders may experience longer delivery times due to customs processing. Additional customs duties, taxes, or import fees may apply and are the responsibility of the recipient.
Shipping Address
Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, you will be responsible for reshipping costs.
Perishable Nature of Coffee
Our coffee is roasted fresh to order. To ensure maximum freshness:
- We recommend consuming opened bags within 2–4 weeks.
- Delays in shipping or customs (for international orders) may slightly affect freshness, though we use high-quality packaging to preserve it.
Delays & Issues
We are not liable for shipping delays caused by carriers, weather, customs, or events beyond our control. If your order is significantly delayed or lost in transit, please contact us at info@pavonecoffee.com so we can assist you.
For any shipping-related questions or concerns, please email us at info@pavonecoffee.com.
Thank you for choosing Pavone Coffee — we appreciate your business!