Refund policy

Pavone Coffee Return & Refund Policy

Effective Date: July 2026

At Pavone Coffee, we are committed to your satisfaction. Because we work with roasting.app (Roastify) as our drop-shipping fulfillment partner, our return policy is aligned with their guidelines for perishable coffee products.

Return Window

We offer a 30-day window from the date of delivery for claims related to damaged, defective, or misprinted items. Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date.

Non-Returnable Items

Due to the perishable nature of coffee and Roastify’s fulfillment policy, we do not accept returns on any coffee products, including unopened bags. This includes returns for buyer’s remorse, change of mind, or any other reason.

Roastify does not accept returned sealed coffee goods (coffee bags, cold brew, instant coffee, etc.). Any such returns will be disposed of and are not eligible for refund or reshipment.

How to Report an Issue

If you receive a damaged, defective, or incorrect item, please contact us immediately at info@pavonecoffee.com. Include your order number and photos of the issue if possible. We will work directly with Roastify to evaluate and resolve the matter.

For any questions, you may also reach Roastify support at support@roastify.app, but we recommend contacting us first for the fastest assistance.

Exchanges

To exchange a product, please contact us at info@pavonecoffee.com. Approved exchanges require placing a new order at your expense. We do not process direct exchanges via returns.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel your purchase within 14 days of receipt for any reason. However, because coffee products cannot be returned once shipped, cancellations after delivery may result in a partial refund (excluding shipping costs and any non-returnable product value). Please contact us at info@pavonecoffee.com as soon as possible.

Refunds

  • Refunds are issued only in cases where Roastify accepts liability (such as damage, defect, or shipping error on their part).
  • Approved refunds will be processed to your original payment method within 10 business days.
  • Please allow additional time for your bank or credit card provider to post the refund.
  • If more than 15 business days have passed since approval, contact us at info@pavonecoffee.com.

Shipping Costs

Original shipping fees are non-refundable except in cases of our error. Return shipping costs are the responsibility of the customer.

Important Notes on Returns & Addresses

  • The default return address is Roastify’s facility. Contact us before shipping any return.
  • Packages returned due to incorrect or insufficient addresses provided by the customer will result in reshipment charges billed to you.
  • Unclaimed packages may be donated to charity after 30 days, with no refund issued.

We appreciate your understanding and strive to provide high-quality fresh coffee with excellent service. For any concerns, please email us at info@pavonecoffee.com.

Thank you for shopping with Pavone Coffee!